Sunday, June 12, 2011

Excessive Personal Service

Since becoming the treasurer for my homeowner's association, I'm spending more time at my local bank than I did before. I recently took Makenna on a banking excursion with me; still an exciting prospect for her.

"I'm just going to deposit a check," I told her. "Won't take long at all."

Immediately upon entering the bank, Makenna and I are approached by an earnest-looking young man in a perfectly fitting, dark suit. He is eager to help us, and leads us to his intimate little banking table. There's no line at the tellers' window but the bank guy is apparently looking for something to do.

While I'm digging in my purse for the envelope with check and deposit slip, the bank guy starts a conversation with Makenna. She tells him she's nearly five, she tells him about pre-school and how it's hard to listen to the teacher, and then about some of her misgivings concerning kindergarten. The young man is charmed and seems to forget me entirely. He calls over a fellow banker person to bring round the basket of lollipops. Makenna is clearly impressed that banks carry lollipops. She comments that her favorite flavor is pink, and that her little sister, Sophia, can not have lollipops because she might choke.

The bank guy is finally ready to take my deposit, and he now makes the trip over to the teller himself. To save me the long walk? He doesn't wait for the teller to do this simple procedure, but comes back to the table and pulls up our HOA account. He begins to advise me about things I already know regarding required signatures and such. Slow day at the bank; excessively personal service. I do have a question about online banking and we take up bank talk.

Makenna decides it's time for full disclosure.

"She's not my mother," she informs the bank guy, "She's my grandmother." Makenna is not sure he understands, so she appeals to me, "Tell him I don't live at your house; I live at my house."

The young banker is fully in banker mode now and doesn't comment on this surprising news. He remembers to take the long walk back over to the teller's window and pick up my deposit slip. My won't take a minute bank deposit, turned comprehensive banking experience, is over and we're out the door.

"Well," I said, "Now you've been to the bank."

"Yes, but there were no fish in there."

"You were expecting fish?"

"You know, swimming around in tanks."

"I'll take it up with the bank guy."




Makenna with fish at the zoo.

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